Terms & Conditions

Terms & Conditions

1. Booking Confirmation

All bookings are subject to availability. A booking is confirmed once payment has been received or an approved purchase order has been provided.

2. Cancellation Policy

Cancellations made more than 14 days before the course start date will receive a full refund. Cancellations within 14 days are subject to a 50% charge. Non-attendance will be charged in full.

3. Substitutions

Delegate substitutions may be made at any time at no additional cost, provided the replacement delegate meets any course prerequisites.

4. Course Changes

Identify Training reserves the right to alter course dates, venues, or trainers. In such cases, delegates will be offered an alternative date or a full refund.

5. Certification

Certificates are issued upon successful completion and are valid for the period stated on the certificate. It is the responsibility of the employer to arrange renewal training before expiry.